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Nani why don’t you buy from the jewellery sites online?” asked by teen age daughter to my mother. Occasion being my mother wanted to gift some gold item to her grand daughter. For my mother buying jewellery meant going to trusted family jeweller. She refused to believe that people would buy gold or diamond jewellery online. They reached a compromise , Nani will take her natin to visit the jewellery shop and natin will show the jewellery websites to her Nani.

We know e-commerce is booming. As buyers are becoming more comfortable with the click-buy-pay process, they are moving up the purchase ladder, from booking railway tickets or recharging prepaid mobile phones, to picking up more expensive items such as furniture. But buying jewellery online?

What does buying jewellery online means?

Buying jewellery only means buying branded jewellery, gems-studded jewellery, jewellery for fashion, lightweight designs. There are no formal statistics, but trade numbers are around Rs 250 crore to Rs 300 crore and expected to grow every year. US online jewellery sales are 13 percent (approximately $4 billion) of the US jewellery market (approximately $30 billion). This gives us an indication of the potential of the Indian online jewellery market. India’s organized jewellery market is estimated at $45 billion, with online sales pegged at $50 million or just 0.1%.But jewellery sales, especially bigger ticket curated pieces, are steadily mirroring online migrating trends elsewhere in the world.

Who are or will buy jewellery online?

 The young, working woman with disposable income, and also men, who otherwise find it confusing to walk into the jeweller’s shop to buy gifts for their wives, mothers and daughters . It has been noted that customers of online jewellery websites are  the working population who wants funky jewellery or light jewellery also called as affordable jewellery, not those who are looking to buy jewellery for weddings and festivals . Sales are mostly centred around rings, pendants and small bracelets, with an average spend of around Rs 20,000. But people have started buying expensive jewellery ex solitaire worth 1 lakh online.

Who is selling jewellery online?

In imitation jewellery segment almost all major e-commerce players,such as Jabong, Yebhi, Tradus, Flipkart  etc, have their presence .

There are Branded brick & mortar jewellers with online presence, such as Gili.comTanishq.co.in . Infibeam.com sells a range of brands, including renowned labels like Sangini, Asmi and Nakshatra, all at discounted prices.

Some of the sites which are just selling jewellery are given below.  However, to add offline experience some etailers like caratlane opened offline experience lounges in Delhi and Hyderabad, on similar line Bluestone has also opened Guide Stores in Bangalore, Mumbai and New Delhi where customers can come and experience their exclusive designs for real.

Questions before buying jewellery online 

  • Uncertainty – How can I be sure that I’ll get what I’m paying for?
  • Lack of trust – How do I know whether the vendor whom I’ve never met will provide what he promised?
  • Doubts – How can I be sure that I’ll be able to get my money back if I am not satisfied?

Why one can buy jewellery online?

They provide  four Cs of online shopping -Convenience, Choice,  Customisation and Confidence. The most obvious benefit of shopping online is of course the convenience factor, you can buy it from convenience of your home. Others are given below

Large collection: Online sites can showcase a great range of items. At a retail store the choice is very restrictive .For example CaratLane.com has the largest range of over 125,000 diamonds of every colour, cut, clarity and carat weight combination.  Most of the sites offer hi-resolution images and at times pictures of models wearing the jewellery. Online jewellery sites offer search tools by Type of jewellery (bangles/pendants/rings or material (diamond/gold/pearl),by price and other parameters. For every piece there is information about height,weight,type of material,making charges,certification,images of product at different angles shown in the image below.

Buying jewellery online

Buying jewellery online

Discounts & Offers: You can buy jewellery at discount from online stores. Some jewellers claim that they offer as much as 30% discount, when compared to retail stores . Because online retailers don’t have to maintain stores and have low overhead costs, they’re able to pass on their savings to customers through special discounts and deals. CaratLane, shows how expensive the diamond is when bought from retail stores and why it is so.

Buying diamond online is cheaper

Buying diamond online is cheaper

Education and Help while buying: They have Extensive Educational Section for example on buying diamond, rings or certification.  They have expert team of highly experienced consultants  available to guide customer.  For example Learn about Diamonds, How to buy rings,pendants is explained at Education in CaratLane

Helping customers to buy jewellery online

Helping customers to buy jewellery online

Bluestone in their FAQ tries to answer questions about ring size.

Buying ring online

Buying ring online

Try at Home :  Some of these online jewellery website have started Try at Home servie. Quoting from CaratLane
Choose up to five jewellery products from our Try-At-Home catalog, and we will deliver samples of those products to your home absolutely free. You can try on the products and be absolutely sure before you decide to buy.
Customisation: There are customization option available. Also Gift packaging & Personalization,

Certification : Jewellery is certified for authenticity by renowned names like the Gemological Institute of America (GIA), International Gemological Institute (IGI) and European Gemological Laboratory (EGL) etc.

Payment Options:  You get to choose your convenient mode of payment:Cash-on-Delivery, Credit Cards, Debit Cards: MasterCard, Visa, Maestro and Net Banking

Shipping : Usually they ship free of cost and all goods are fully insured until they reach customer.

Return Policy : They offer 30 day return policy no questions asked,Free returns, 100% refund and  Lifetime Exchange Policy

What has been the feedback of the customers who have bought jewellery online?

Each online website has customer testimonials talking about how great it was buying from their site. But even in independent reviews at mouthshut.com people showed a positive response as shown in image below for two online websites, Caratlane and Bluestone.

Feedback on online jewellery website

Feedback on online jewellery website

[poll id=”62″]

Disclaimer: Bemoneyaware does not endorse any of the sites mentioned here.  Readers are advised to use their discretion.

Related Articles

Online buying succeeds in scenarios where the customer can define her/his requirement. Online stores deliver the same at a cost advantage over retail.  Going forward I see many of young people who are comfortable buying online  moving to buy jewellery online. What about Nani-Natin ? Well My daughter bought earrings from the trusted goldsmith and learnt from her Nani how to buy gold,about making charges. Nani looked at the websites,was amazed at the variety and said maybe she will try the online jewellery for small items but only using cash on delivery. Have you bought jewellery online? How has been your experience

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